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external-layer

Official

Custom IVR Routing with CRM Context

Software Engineering#CRM integration#IVR#dynamic routing#call routing#telephony automation
AuthorVoicenterTeam
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill helps streamline inbound call routing by integrating CRM data, allowing dynamic decision-making for each call based on specific criteria.

Core Features & Use Cases

  • Dynamic Routing: Route calls based on caller details and CRM data.
  • CRM Integration: Pulls CRM information like customer ID and tier level.
  • Use Case: For instance, you can set up rules to route VIP clients directly to their assigned account manager, or direct calls with open support tickets to the responsible agent.

Quick Start

Use the external-layer skill to route calls based on customer ID.

Dependency Matrix

Required Modules

None required

Components

scripts

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: external-layer
Download link: https://github.com/VoicenterTeam/claude-marketplace/archive/main.zip#external-layer

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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