followups

Track messages awaiting a response across email and Slack by logging sent messages as follow-ups with pending, overdue, nudged, or resolved states. Each follow-up captures the contact and channel context so you can monitor conversations in one place.

Yes, you can set automatic deadlines for follow-ups using the expected_response_hours field. When a message is logged, the system calculates an overdue deadline based on that value, automatically flagging contacts who miss the expected response window.

Filter pending follow-ups by applying per-channel filtering or per-contact context to prioritize outreach. You can isolate overdue or nudged conversations on specific channels like Slack, email, or WhatsApp to focus on the most urgent responses first.

Yes, follow-up tracking works with WhatsApp conversations alongside email and Slack. You can log sent WhatsApp messages, apply expected_response_hours deadlines, and manage their pending, overdue, nudged, and resolved states just like any other channel.

You can assign pending, overdue, nudged, and resolved statuses to tracked messages. Pending indicates a sent message awaiting a reply, overdue means the expected_response_hours deadline passed, nudged flags a sent reminder, and resolved marks a completed conversation.