friction

What problem does it solve?

Tracks PMs' personal actions to unblock customers by managing a friction log.

Core Features & Use Cases

• Add, update, dissolve, and list friction entries to document and execute personal moves that remove customer blockers.
• Maintain visibility of active versus dissolved friction with links to relevant sources and conversations.
• Use case: when a customer is blocked, log friction, perform your move, and dissolve the entry when resolution is achieved.

Quick Start

Create a new friction entry for the current blocker and record my next move toward dissolving it.