Manage friction log entries to track PM actions unblocking customers.
npx skills add https://github.com/benhuds/pm-os --skill friction
Please help me install this Agent Skill. Skill: friction Source: https://github.com/benhuds/pm-os/tree/main/.claude/skills/friction Command: npx skills add https://github.com/benhuds/pm-os --skill friction
Tracks PMs' personal actions to unblock customers by managing a friction log.
Create a new friction entry for the current blocker and record my next move toward dissolving it.
High-intent search queries and answers about installing and using this skill.
A friction log tracks product managers' personal actions to unblock customers by documenting active blockers and recording the specific moves taken to resolve them.
You track customer blockers by adding friction entries to a dedicated directory, updating them with your next moves, and dissolving the entries when the resolution is achieved.
You need a friction directory containing separate folders for active and dissolved entries, a SKILL.md file with name and description frontmatter, and a friction-entry template.
The friction directory separates active and dissolved entries, allowing you to update active blockers with relevant conversation links and move them to dissolved upon resolution.
Yes, friction entries maintain visibility of active versus resolved blockers by including links to relevant sources and conversations related to the customer issue.
You dissolve a friction entry when the customer blocker is fully resolved, moving the record from the active directory to the dissolved directory to maintain accurate visibility.
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