gap-grouping

What problem does it solve?

Group and categorize knowledge gaps by topic, service area, and priority to identify systemic documentation needs.

Core Features & Use Cases

• Clustering gaps by service area, topic, audience, KB mapping, and priority to reveal systemic documentation needs.
• Scoring clusters using incident volume, escalation risk, failed searches, negative feedback, and submissions to guide prioritization.
• Assigning ownership by assignment group patterns and generating structured action plans and knowledge submissions.
• Integrating with MCP tools and ServiceNow endpoints to create, track, and close knowledge gaps.

Quick Start

Provide a dataset of gaps and related incidents to trigger clustering and generate a prioritized action plan in the knowledge base.