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get-call-history

Retrieve AI-enriched call summaries, emotions, and personality traits by CallID.

2|1|Updated Apr 4, 2026
Search Tags:#AI analysis#CRM integration#retroactive analysis#call data#voice data
One-click install
npx skills add https://github.com/VoicenterTeam/claude-marketplace --skill get-call-history
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: get-call-history
Source: https://github.com/VoicenterTeam/claude-marketplace/tree/main/plugins/voicenter-api/skills/get-call-history
Command: npx skills add https://github.com/VoicenterTeam/claude-marketplace --skill get-call-history

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill requires fetch, process.env.VOICENTER_BEARER_TOKEN, and includes scripts (resource) components.

What problem does it solve?

Retrieve detailed call data, including AI analysis, with summary, emotions, personality traits, and insights, for specific calls.

Core Features & Use Cases

  • AI Data Retrieval: Get call summaries, emotions, personality traits, and insights for specific calls by their CallID.
  • Retroactive Analysis: Enrich existing call records with AI data after the fact.
  • Quality Assurance Reviews: Perform sentiment and personality data analysis for specific calls.
  • Use Case: A CRM team can use this to review the quality of customer interactions by examining sentiment analysis for particular customer service calls.

Quick Start

Retrieve the analysis for call '20220518100502024636...' with the command 'get call history "20220518100502024636..."'.

Frequently Asked Questions about get-call-history

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I retrieve AI-enriched call data for a specific CallID?▼

To retrieve AI-enriched call data, provide the specific CallID to trigger an HTTP GET request to the Voicenter API. This returns detailed call summaries, emotion analysis, and personality traits for post-call analysis.

Can I perform retroactive analysis on existing call records using this API?▼

Yes, you can perform retroactive analysis by fetching AI insights using the CallID. This allows you to enrich existing call records with sentiment and personality data after the interaction has ended.

What authentication is required to access Voicenter call history data?▼

Accessing Voicenter call history data requires Bearer token authentication. You must configure the VOICENTER_BEARER_TOKEN environment variable before executing HTTP GET requests to retrieve voice data.

How does emotion analysis work for CRM quality assurance reviews?▼

Emotion analysis for CRM quality assurance works by retrieving AI-enriched voice data for specific calls. CRM teams examine the returned sentiment insights to review the quality of customer service interactions.

What insights are included in the AI analysis of voice data?▼

AI analysis of voice data includes comprehensive insights such as call summaries, detected emotions, and personality traits. These AI-enriched outputs support CRM reporting and detailed post-call data analysis.

Are there limitations when fetching large volumes of call data by CallID?▼

The Skill fetches call data on-demand by individual CallID via HTTP GET requests. It is intended for targeted post-call analysis and quality review rather than bulk processing of large voice datasets.

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