Fetch Gleap ticket data and generate a Portuguese N3 support analysis.
npx skills add https://github.com/LeoFalco/shared-skills --skill gleap-analyzer
Please help me install this Agent Skill. Skill: gleap-analyzer Source: https://github.com/LeoFalco/shared-skills/tree/main/gleap-analyzer Command: npx skills add https://github.com/LeoFalco/shared-skills --skill gleap-analyzer
This skill automates the extraction and synthesis of Gleap support ticket history into a structured N3-level support analysis in Portuguese, removing manual triage work and providing a clear path for escalations and technical next steps.
Analyze the Gleap card at https://app.gleap.io/projects/{projectId}/{channel}/{ticketId} and produce a Portuguese N3 analysis with summary, timeline, root cause, current status, and recommended next steps.
High-intent search queries and answers about installing and using this skill.
Automate Gleap support ticket analysis by fetching support ticket data via the Gleap API and synthesizing it into a structured N3 report. This removes manual triage by extracting ticket history, messages, and activity logs into a standardized technical analysis format.
An N3 support analysis is a structured report containing a ticket summary, timeline, root cause analysis, current status, and suggested next steps. You need it when performing root cause analysis on complex Gleap tickets to provide clear paths for technical escalations.
Yes, you need a GLEAP_API_KEY environment variable to fetch and analyze support ticket history. The Node.js fetch script requires this API key to authenticate requests with the Gleap API and securely extract ticket data for analysis.
Yes, you can use Node.js to extract Gleap ticket data and generate a Portuguese report. The Skill invokes a Node.js fetch script to retrieve ticket data and outputs the final N3 support analysis tailored for Brazilian support workflows in Portuguese.
Validate Gleap project and ticket IDs by checking that they are 24-character hexadecimal strings before fetching support data. This validation ensures the Node.js script receives correctly formatted identifiers before calling the Gleap API.
Processing untrusted Gleap ticket content carries prompt injection risks, but the Skill mitigates this by treating all ticket contents as untrusted input. Sanitizing ticket data into a JSON card file prevents unsafe execution during root cause analysis.
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