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Gorgias Automation

Automate e-commerce customer support workflows by managing tickets, customers, and teams through natural language.

74.2k|8.5k|Updated Oct 17, 2025
Search Tags:#mcp#ticket management#customer support#Automation#gorgias#E-commerce
One-click install
npx skills add https://github.com/ComposioHQ/awesome-claude-skills --skill gorgias-automation
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: Gorgias Automation
Source: https://github.com/ComposioHQ/awesome-claude-skills/tree/main/composio-skills/gorgias-automation
Command: npx skills add https://github.com/ComposioHQ/awesome-claude-skills --skill gorgias-automation

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill removes the manual overhead of navigating helpdesk interfaces, allowing support teams to manage high volumes of tickets and customer data directly from their terminal.

Core Features & Use Cases

  • Ticket Lifecycle Management: Create, update, and triage support tickets with specific status, priority, and channel assignments.
  • Customer & Team Operations: Manage customer records and team assignments to ensure efficient routing and reporting.
  • Use Case: A support lead can use this to list all open email tickets from the last 7 days, assign them to a specific team, and add internal tags for reporting without opening the Gorgias dashboard.

Quick Start

Use the gorgias-automation skill to list all open tickets from the email channel created in the last 7 days.

Frequently Asked Questions about Gorgias Automation

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I list tickets with specific filters in Gorgias?▼

Use the GORGIAS_LIST_TICKETS tool to filter by status, channel, assignee, or date range. Provide parameters like status='open' or created_from='2023-10-01' to narrow your search results.

Can I update ticket priority and status via terminal?▼

Yes, use the GORGIAS_UPDATE_TICKET tool by providing the ticket_id and the specific fields you wish to modify, such as priority or status, to perform partial updates.

How do I manage customer records using this skill?▼

Use GORGIAS_CREATE_CUSTOMER to add new records or GORGIAS_MERGE_CUSTOMERS to combine duplicate profiles. These tools require specific customer identifiers and data fields to ensure accurate record maintenance.

What should I do if I hit rate limits during ticket exports?▼

Implement pagination using the limit and offset parameters in GORGIAS_LIST_TICKETS. If you encounter rate limits, add a backoff mechanism and resume your query from the last successful offset.

Does this skill support custom ticket fields?▼

Yes, you can retrieve custom field values for any ticket by using the GORGIAS_LIST_TICKET_FIELD_VALUES tool, which provides access to account-specific data points not found in standard ticket objects.

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