skills.rest
gorgias
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weekly-voc-digest

Aggregate and summarize Gorgias support tickets to identify recurring themes and trends.

2|Updated Jun 4, 2026
Search Tags:#feedback#analytics#reporting#support#voice-of-customer#gorgias
One-click install
npx skills add https://github.com/gorgias/mcp-cookbook --skill weekly-voc-digest
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: weekly-voc-digest
Source: https://github.com/gorgias/mcp-cookbook/tree/main/recipes/weekly-voc-digest
Command: npx skills add https://github.com/gorgias/mcp-cookbook --skill weekly-voc-digest

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill solves the problem of buried customer feedback by aggregating hundreds of support tickets into a concise, themed digest that highlights emerging trends and actionable product opportunities.

Core Features & Use Cases

  • Trend Identification: Automatically groups tickets by theme to rank contact reasons and volume changes.
  • Customer Sentiment Analysis: Extracts real customer language from low-CSAT tickets to provide authentic feedback to product and ops teams.
  • Use Case: Use this weekly to prepare for product syncs by presenting evidence-based restock requests and recurring complaints directly from your support queue.

Quick Start

Use the weekly-voc-digest skill to generate a summary of my Gorgias tickets from the last 7 days for my ops team.

Frequently Asked Questions about weekly-voc-digest

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze Gorgias support tickets to find recurring customer complaints?▼

Aggregating Gorgias support tickets categorizes contact reasons by theme and extracts customer language from low-CSAT feedback to identify recurring complaints. This process groups ticket data over a configurable time window to rank volume changes and surface actionable trends.

What is Voice-of-Customer reporting and how does it work with support data?▼

Voice-of-Customer reporting works by aggregating support tickets, performing sentiment analysis, and categorizing trends into a themed digest. This identifies recurring product requests and complaints, providing cross-functional teams with actionable insights directly from the support queue.

Can I generate a weekly summary of customer feedback from Gorgias tickets?▼

You can generate a weekly summary of customer feedback from Gorgias tickets by setting a 7-day time window. The aggregation process identifies emerging trends, restock requests, and recurring complaints to prepare evidence-based reports for product syncs.

Does generating a Gorgias ticket digest require write access to my helpdesk?▼

Generating a Gorgias ticket digest requires read-only access to ticket data via the MCP interface. It does not need write permissions, as it only aggregates existing support tickets to perform sentiment analysis and trend categorization.

What is the best way to extract product requests from low-CSAT support tickets?▼

The best way to extract product requests from low-CSAT support tickets is through sentiment analysis and theme grouping. This approach pulls authentic customer language directly from the support queue to highlight actionable product opportunities for ops teams.

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