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health-scorecard

Create a standardized customer health scorecard with six weighted dimensions and composite scores.

19|3|Updated Feb 28, 2026
Search Tags:#metrics#customer-success#scorecard#account-health#churn-risk#health-scorecard#cs-management
One-click install
npx skills add https://github.com/qa-aman/claude-skills --skill health-scorecard
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: health-scorecard
Source: https://github.com/qa-aman/claude-skills/tree/main/skills/by-role/customer-success/health-scorecard
Command: npx skills add https://github.com/qa-aman/claude-skills --skill health-scorecard

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Build a structured, actionable method to quantify customer health by aggregating multiple signals into a single score.

Core Features & Use Cases

  • Define six weighted dimensions (usage, engagement, adoption, NPS, support load, financial risk) and compute a composite score for each account.
  • Provide a playbook for interpreting scores, triggering corrective actions, and standardizing CS workflows across teams.
  • Use case: CS leaders can benchmark accounts, prioritize outreach, and align renewal risk strategies across portfolios.

Quick Start

Run the health-scorecard workflow against your account data to generate a live health score and playbook.

Frequently Asked Questions about health-scorecard

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I calculate a customer health score to monitor account health?▼

You build a customer health scorecard by aggregating six weighted dimensions—usage, engagement, adoption, NPS, support load, and financial risk—into a single composite score for each account.

What is account health scoring and how does it identify churn risk?▼

Account health scoring quantifies customer stability by tracking usage, engagement, and support load against defined weights and red-flag rules to identify churn risk before renewal.

How do I standardize customer success workflows for tracking renewal risk?▼

You standardize customer success workflows by implementing a defined review cadence and a playbook for interpreting composite scores to align renewal risk strategies across portfolios.

What dimensions should a customer health scorecard include for CS management?▼

A customer health scorecard for CS management should include six dimensions: usage, engagement, adoption, NPS, support load, and financial risk, each with assigned weights.

Can I use a health scorecard to benchmark accounts across a portfolio?▼

Yes, you can use a health scorecard to benchmark accounts across a portfolio by computing a standardized composite score for each account to compare account health objectively.

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