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health-scoring

Combine CRM, support, and product analytics signals into customer account health scores.

4|2|Updated Feb 2, 2026
Search Tags:#crm#risk assessment#account management#support#customer success#customer health#churn prediction
One-click install
npx skills add https://github.com/propane-ai/kits --skill health-scoring
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: health-scoring
Source: https://github.com/propane-ai/kits/tree/main/plugins/CX/skills/health-scoring
Command: npx skills add https://github.com/propane-ai/kits --skill health-scoring

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill helps Customer Success teams understand and prioritize customer accounts by providing a clear health score, identifying key contributing factors, and flagging potential risks.

Core Features & Use Cases

  • Account Health Scoring: Consolidates signals from CRM, support, and product analytics into a single score.
  • Risk Identification: Highlights specific flags like usage drops, support spikes, or upcoming renewals.
  • Factor Analysis: Details the positive and negative elements influencing an account's health.
  • Use Case: When preparing for a QBR, use this Skill to quickly get a summary of a key account's health, including any red flags and the reasons behind their score.

Quick Start

Use the health-scoring skill to assess the health of the account 'Acme Corp'.

Frequently Asked Questions about health-scoring

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I assess customer account health using CRM and support signals?▼

Customer account health is assessed by consolidating signals from CRM, support, and product analytics into a single score, identifying key contributing factors and risk flags for customer success interventions.

What is customer health scoring and how does it help with churn prediction?▼

Customer health scoring combines usage, support, and CRM data to evaluate account risk, flagging issues like usage drops or upcoming renewals to help predict and prevent churn.

How do I identify risk flags for customer accounts before a QBR?▼

Risk flags are identified by analyzing account signals such as support spikes, usage drops, and upcoming renewals, providing a summary of red flags and the reasons behind the health score.

Can I summarize account risk using data from multiple sources for customer success?▼

Yes, account risk is summarized by ingesting and combining input data from CRM, support tickets, and product analytics to detail positive and negative factors influencing the account.

What factors influence a customer health score in account management?▼

Positive and negative factors influencing a health score include product usage trends, support ticket volume, and CRM engagement data, which collectively determine the overall account risk level.

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