health-scoring

Name: health-scoring
Availability: InStock
Author: luisschmitzheadline

Aggregate CRM, support, and product analytics signals into a composite customer health score.

23|2|Updated Feb 10, 2026

Search Tags:#health scoring #product analytics #customer health #crm signals #support platform #risk flags

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npx skills add https://github.com/luisschmitzheadline/VC-Skills.md --skill health-scoring-luisschmitzheadline

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: health-scoring
Source: https://github.com/luisschmitzheadline/VC-Skills.md/tree/main/knowledge_skills/portfolio_operations/propane-cx-health-scoring
Command: npx skills add https://github.com/luisschmitzheadline/VC-Skills.md --skill health-scoring-luisschmitzheadline

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Quantifying customer health is hard when signals come from CRM, support, and product analytics. This guide provides a structured approach to create a single health score, plus actionable factors and risk flags to prioritize CX interventions.

Core Features & Use Cases

Aggregate signals from CRM, support platform, and product analytics into a single composite health score.
Define weighted dimensions and actionable factors to explain score movements and identify risks.
Use for churn risk assessment, account prioritization, and executive reporting in CX programs.

Quick Start

Compute the current health score for a given account segment within the last 90 days.

Frequently Asked Questions about health-scoring

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I build a customer health score from CRM and product analytics signals?▼

Build a customer health score by aggregating signals from CRM, support, and product analytics into a single composite metric. Define weighted dimensions and actionable factors to explain score movements and identify account risks.

What is the best way to combine support and product analytics data into a churn risk score?▼

The best way to create a churn risk score is to aggregate data from your support platform and product analytics to form a composite score. Apply weighted dimensions and risk flags across accounts to prioritize CX interventions.

How do I set up risk flags and weighted dimensions for customer health tracking?▼

Set up risk flags by defining specific health dimensions and assigning weights to factors derived from CRM and support data. This structured approach quantifies risk and prioritizes interventions for customer success teams.

Can I compute a health score for a specific account segment over a 90-day period?▼

Yes, you can compute the health score for a specific account segment within a custom time range like the last 90 days. Apply the composite scoring model across segments to assess risk and track trends over time.

Does customer health scoring work for executive reporting and CX dashboards?▼

Customer health scoring outputs are designed for CX dashboards and operator reviews. The composite score and actionable factors provide clear visibility into account prioritization and trends for executive reporting.

Why do I need weighted factors when quantifying customer health issues?▼

Weighted factors are needed to accurately quantify customer health issues because they explain score movements by showing which CRM, support, or product analytics signals contribute most to risk within an account.