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customer-success-manager

Analyze customer health, predict churn risk, and identify expansion opportunities with Python CLI tools.

Updated Feb 16, 2026
Search Tags:#account management#saas metrics#customer success#health scoring#churn prediction#expansion opportunities
One-click install
npx skills add https://github.com/Nuwanda04/Ballen-Fisk --skill customer-success-manager-nuwanda04
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-success-manager
Source: https://github.com/Nuwanda04/Ballen-Fisk/tree/main/.cursor/skills/customer-success-manager
Command: npx skills add https://github.com/Nuwanda04/Ballen-Fisk --skill customer-success-manager-nuwanda04

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) and assets (resource) components.

What problem does it solve?

This Skill helps customer success teams proactively monitor customer health, predict churn risk, and identify opportunities for expansion, preventing revenue loss and driving growth.

Core Features & Use Cases

  • Health Scoring: Continuously assess customer health across multiple dimensions.
  • Churn Prediction: Identify at-risk accounts before they churn.
  • Expansion Identification: Discover upsell and cross-sell opportunities.
  • Use Case: A CSM can use this Skill to get a prioritized list of customers needing immediate attention, along with specific recommended actions to improve their health score and reduce churn risk.

Quick Start

Analyze customer health scores using the customer-success-manager skill with the provided data file.

Frequently Asked Questions about customer-success-manager

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I calculate customer health scores to prevent SaaS churn?▼

Predict SaaS churn risk by analyzing customer behavioral signals with weighted scoring models. This Skill provides deterministic Python CLI tools to identify at-risk accounts before they churn.

How does churn prediction work for SaaS account management?▼

SaaS churn prediction works by applying weighted scoring models to customer behavioral signals. This Skill analyzes those signals to identify at-risk accounts before they churn.

Can I identify expansion opportunities using SaaS metrics?▼

Identify expansion opportunities by scoring upsell and cross-sell potential using SaaS metrics and behavioral signals. This Skill outputs a prioritized list of accounts for growth.

What's the best way to prioritize customer success tasks for at-risk accounts?▼

Prioritize customer success tasks by generating a weighted health score list that flags at-risk accounts. This Skill provides specific recommended actions to improve health scores and reduce churn risk.

Does this customer health scoring tool require external dependencies?▼

No external dependencies are required to use this customer health scoring tool. It operates using self-contained deterministic Python CLI tools for churn analysis and expansion scoring.

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