hormozi-retention

Diagnose churn drivers and implement retention strategies for recurring revenue businesses.

1|Updated Apr 14, 2026

Search Tags:#customer retention #churn analysis #LTV enhancement #onboarding strategy #retention tactics

Ready to run

npx skills add https://github.com/andrescala/alex-hormozi-gtm-skills --skill hormozi-retention

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: hormozi-retention
Source: https://github.com/andrescala/alex-hormozi-gtm-skills/tree/main/Skills/hormozi-retention
Command: npx skills add https://github.com/andrescala/alex-hormozi-gtm-skills --skill hormozi-retention

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill helps diagnose and improve customer retention and lifetime value by analyzing churn patterns, refining onboarding, and implementing targeted retention strategies.

Core Features & Use Cases

Churn Diagnostics: Audit and analyze churn data to identify leading causes.
Onboarding Playbook: Design and implement effective onboarding to reduce early churn.
Retention Plays: Implement tactics such as daily engagement, community building, and tiered pricing to increase retention.
LTV Expansion: Explore methods to extend customer value and encourage repeat purchases.
Win-back Playbook: Develop strategies to win back cancelled customers.

Quick Start

Apply the hormozi-retention skill to analyze customer churn in your business and generate retention strategies tailored to your needs.

Frequently Asked Questions about hormozi-retention

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I analyze customer churn to identify the leading causes of cancellation?▼

To analyze customer churn, audit your cancellation data to identify leading drivers. This Skill diagnoses retention issues by evaluating feedback loops and categorizing specific reasons why users leave your recurring revenue business.

What's the best way to design an onboarding strategy that reduces early customer churn?▼

Designing an effective onboarding strategy requires implementing targeted playbooks that drive daily engagement. This Skill generates onboarding frameworks tailored to activate users quickly and prevent early lifecycle cancellations.

How can I increase customer lifetime value (LTV) in a subscription business?▼

Increase customer lifetime value (LTV) by implementing tiered pricing, community building, and targeted retention plays. This Skill analyzes churn patterns to help you extend customer value and encourage repeat purchases.

Can I use this framework to win back cancelled customers?▼

Yes, you can win back cancelled customers using structured playbooks. This Skill provides strategies to re-engage former users through targeted outreach based on their original cancellation drivers and feedback.

Does this approach work for recurring revenue businesses at any scale?▼

Yes, this approach works for recurring revenue businesses at any scale. The Skill diagnoses retention using adaptable frameworks for churn analysis, onboarding, and community engagement tailored to your operational context.