hotel-concierge

What problem does it solve?

This Skill turns time-consuming concierge tasks—researching restaurants and activities, creating itineraries, handling guest requests, and resolving complaints—into fast, consistent, and professional outputs that hotel teams can use in Thai and English.

Core Features & Use Cases

• Recommendation Matrix: curated food, attraction, shopping, transport, and wellness options with name, address, price range, rationale, and practical tips.
• Itinerary Builder: generate 1–7 night day-by-day itineraries tailored to guest profile, interests, and budget.
• Request Handling & Complaint Resolution: scripted workflows for taxi/booking/medical requests and three-tier complaint handling with SLA and compensation guidelines.
• Templates & Playbook: generate markdown output files, email/WhatsApp/in-app reply templates, guest journey scripts, and hand-off notes for PMS updates.
• Use Cases: 3–5 star hotels upgrading concierge service, boutique hotels creating standard playbooks, front desk staff needing multilingual recommendations, and managers training teams.

Quick Start

Tell the concierge the hotel name, guest nationality, number of nights, interests and budget to generate a recommendation matrix and a 3-day itinerary.