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mpauloskyCOMMUNITY
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humanizer

Rewrite PAO drafts with warm, empathetic tone patterns for community responses.

Updated Mar 18, 2022
Search Tags:#writing#tone#community#empathy#style-guide#customer-support#external-communication
One-click install
npx skills add https://github.com/mpaulosky/dotfiles --skill humanizer-mpaulosky
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: humanizer
Source: https://github.com/mpaulosky/dotfiles/tree/main/.copilot/skills/humanizer
Command: npx skills add https://github.com/mpaulosky/dotfiles --skill humanizer-mpaulosky

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Ensures external-facing community responses sound warm, helpful, and human rather than robotic or corporate, improving goodwill and clarity in public issue and discussion threads.

Core Features & Use Cases

  • Tone Enforcement: Apply warm openings, active voice, second-person address, empathy markers, and action-oriented closes to drafted replies.
  • Guided Patterns: Use conversational connectors, specificity, uncertainty-tolerant phrasing, and information-request templates to make responses useful and personable.
  • Safety & Style Controls: Filter profanity and slurs, limit emoji usage, prevent link-dumping, and avoid corporate or passive phrasing.
  • Use Case: Rewrite a PAO draft reply to an issue report so it acknowledges the reporter, explains findings in plain language, asks for targeted follow-up details, and closes with a clear next step.

Quick Start

Rewrite the following external-facing reply to be warm, human, empathetic, and action-oriented.

Frequently Asked Questions about humanizer

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I make external customer support responses sound more human and empathetic?▼

To make external customer support responses sound human, apply warm openings, active voice, second-person address, and empathetic language while avoiding corporate phrasing and passive constructions in your drafts.

What's the best way to rewrite issue replies so they don't sound robotic?▼

Rewrite issue replies by adding conversational connectors, specificity, and action-oriented closes. This replaces robotic tone with warm, personable communication that acknowledges the reporter and explains findings in plain language.

How do you write troubleshooting guidance that is clear and action-oriented?▼

Write clear troubleshooting guidance by using active voice, targeted follow-up requests, and uncertainty-tolerant phrasing. Close with a clear next step so the user knows exactly what action to take.

Can I use emoji in external community communication drafts?▼

You can use emoji in external community communication drafts, but usage is controlled and limited. The tone enforcement filters profanity and slurs while preventing link-dumping to maintain professional warmth.

Why does corporate phrasing reduce goodwill in public discussion threads?▼

Corporate phrasing reduces goodwill in public discussion threads because it sounds robotic and detached. Replacing passive constructions with empathetic, specific language improves clarity and builds community trust.

When should I not use empathetic tone patterns for community responses?▼

Avoid empathetic tone patterns when your communication requires strict legal or compliance language, as the style controls prioritize warm, conversational phrasing and active voice over formal corporate terminology.

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