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incidents

Manage Rootly incidents across creation, triage, update, and resolution workflows.

39|17|Updated Feb 4, 2026
Search Tags:#on-call#postmortem#triage#incidents#incident management#rootly
One-click install
npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill incidents
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: incidents
Source: https://github.com/wyre-technology/msp-claude-plugins/tree/main/msp-claude-plugins/rootly/rootly/skills/incidents
Command: npx skills add https://github.com/wyre-technology/msp-claude-plugins --skill incidents

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) and references (resource) components.

What problem does it solve?

This Skill streamlines the management of production incidents within Rootly, enabling efficient creation, triaging, updating, and resolution of critical events.

Core Features & Use Cases

  • Incident Lifecycle Management: Covers detection, triage, mitigation, and resolution.
  • AI-Assisted Analysis: Utilizes find_related_incidents and suggest_solutions for faster diagnostics.
  • Use Case: When a critical service outage occurs, use this Skill to quickly create a new incident, attach relevant alerts, find similar past incidents, and get AI-suggested solutions to speed up resolution.

Quick Start

Use the incidents skill to create a new incident with title "API Downtime" and severity "SEV-1".

Frequently Asked Questions about incidents

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create and triage production incidents in Rootly?▼

You can create and triage Rootly incidents by specifying a title and severity level, enabling the Skill to manage the incident lifecycle from detection through mitigation and resolution.

Can I find related past incidents to help diagnose a current outage?▼

Yes, the incident management workflow includes an AI-assisted analysis tool that finds related past incidents to accelerate diagnostics and speed up resolution during a service outage.

How does AI-assisted analysis work for incident resolution?▼

AI-assisted analysis uses incident data to suggest solutions and identify related historical events, helping you quickly transition incidents through triage, mitigation, and resolution.

What is the best way to manage Rootly incident severity levels and status transitions?▼

Managing Rootly incident severity levels and status transitions is handled natively by defining severity during creation and tracking the incident lifecycle through resolution workflows.

Can I track action items and updates during an incident lifecycle?▼

Yes, you can update ongoing incidents and track action items as part of the Rootly incident workflow, ensuring all mitigation and resolution steps are recorded.

Do I need Rootly to create and resolve SEV-1 incidents with this workflow?▼

Yes, this Skill integrates directly with Rootly's incident lifecycle, requiring a Rootly environment to create, triage, and resolve incidents.

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