Intercom Customer Conversations

Search Intercom contacts and conversations, then send replies.

8|2|Updated Dec 11, 2025

Search Tags:#communication #customer support #customer service #conversations #contact management #intercom

Ready to run

npx skills add https://github.com/djinilabs/helpmaton --skill intercom-customer-conversations

💬 Prompt for ChatGPT / Claude Chat▼

Please help me install this Agent Skill.
Skill: Intercom Customer Conversations
Source: https://github.com/djinilabs/helpmaton/tree/main/apps/backend/src/skills/intercom-customer-conversations
Command: npx skills add https://github.com/djinilabs/helpmaton --skill intercom-customer-conversations

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

This Skill streamlines customer support by enabling efficient searching of contacts and conversations within Intercom, and facilitating polite, structured replies.

Core Features & Use Cases

Contact Management: Search for customers using email, name, or external ID.
Conversation Tracking: Retrieve and review customer conversation history, filtering by state or date.
Customer Interaction: Draft and send replies to customers, ensuring a polite and structured tone.
Use Case: A support agent needs to respond to a customer's urgent query. They can use this Skill to quickly find the customer's contact information, review their recent conversation history, draft an informed reply, and send it directly through Intercom.

Quick Start

Find all open conversations for the customer with the email address [email protected].

Frequently Asked Questions about Intercom Customer Conversations

High-intent search queries and answers about installing and using this skill.

FAQPage Schema

How do I search for customer conversations in Intercom to resolve support issues?▼

Customer conversations in Intercom can be searched by filtering contact information and conversation history based on state or date. This allows support agents to quickly retrieve relevant context and send structured replies to resolve customer issues.

Can I find Intercom contacts using just a customer email or name?▼

Intercom contacts can be searched using a customer's email address, name, or external ID. This retrieves the contact information needed to track conversation history and facilitate direct customer support interactions through the platform.

How do I send replies to customer support queries through Intercom?▼

Replies to customer support queries can be drafted and sent directly through Intercom. The process ensures a polite and structured tone while facilitating proactive communication after retrieving the relevant conversation history.

Do I need an Intercom API integration to access conversation history?▼

An Intercom API integration is required to access contact and conversation data. This connection enables the Skill to retrieve customer conversation history, filter by state or date, and send replies directly through the Intercom platform.

What's the best way to track open conversations for a specific customer?▼

Tracking open conversations for a specific customer involves searching by their email, name, or external ID, then filtering the conversation history by state or date. This allows agents to review context and draft informed replies within Intercom.