skills.rest
erphq
erphqOFFICIAL
Explore all skills by this author →
Website𝕏@erpdotaiGitHub

customer-satisfaction

Measure and interpret CSAT, NPS, CES, and sentiment feedback across support channels.

2|1|Updated Apr 15, 2026
Search Tags:#nps#customer-feedback#closed-loop#sentiment-analysis#csat#ces#survey-management
One-click install
npx skills add https://github.com/erphq/skills --skill customer-satisfaction
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: customer-satisfaction
Source: https://github.com/erphq/skills/tree/main/departments/customer-support/03-org-1k-plus/customer-satisfaction
Command: npx skills add https://github.com/erphq/skills --skill customer-satisfaction

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Measuring and interpreting customer satisfaction across CSAT, NPS, CES, sentiment, and feedback to identify what to improve in support.

Core Features & Use Cases

  • End-to-end satisfaction measurement across CSAT, NPS, CES, and sentiment analysis from multi-channel feedback.
  • Closed-loop workflow: translate feedback into actionable tasks and follow-up with customers.
  • Dashboards, alerts, and trend detection to monitor satisfaction and identify improvement opportunities.

Quick Start

Analyze CSAT, NPS, and CES data from the latest survey round and generate actionable improvement insights.

Frequently Asked Questions about customer-satisfaction

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I analyze CSAT and NPS survey data to generate actionable insights?▼

To close the loop on customer feedback, the system translates multi-channel feedback into actionable tasks and automatically follows up with customers. This closed-loop workflow ensures post-resolution survey responses directly drive targeted support improvements.

Can I measure customer effort score alongside CSAT and NPS?▼

Sentiment analysis enhances customer satisfaction measurement by interpreting unstructured multi-channel feedback. It works alongside quantitative CSAT, NPS, and CES metrics to identify underlying customer emotions and detect specific support issues requiring immediate improvement.

What's the best way to monitor customer satisfaction trends across help desk channels?▼

Monitor customer satisfaction trends by utilizing built-in dashboards and alerts. The system continuously tracks CSAT, NPS, and CES data across help desk and support center channels, detecting trend shifts and flagging improvement opportunities in real-time.

Do I need a specific survey management platform to run closed-loop feedback workflows?▼

No specific survey management platform is required. The system processes collected survey results and multi-channel feedback to drive closed-loop workflows, functioning independently to translate feedback into follow-up tasks and actionable support improvements.

Related Skills

Explore More Data & Analytics Skills→
simotasimota
68

Voice

Collect and synthesize user feedback from surveys, reviews, and support tickets.

Community
Advanced
webrix-aiwebrix-ai
1

csat-tracking

Track CSAT scores across support channels and flag below-threshold trends.

Official
Intermediate
vkhangphamvkhangpham

tcf-voc-session

Facilitate structured TCF vocabulary sessions with source selection, exercise creation, and closure updates.

Community
Intermediate
liqiongyuliqiongyu
51

designing-surveys

Design product surveys and generate a comprehensive Survey Pack.

Community
Advanced