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journey-map

Map user experiences into phase-based journey artifacts with touchpoints and metrics.

Updated Mar 11, 2026
Search Tags:#onboarding#persona#user-journey#customer-journey#journey-map#touchpoints
One-click install
npx skills add https://github.com/pisithrps/yapzee --skill journey-map-pisithrps
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: journey-map
Source: https://github.com/pisithrps/yapzee/tree/main/.claude/skills/journey-map
Command: npx skills add https://github.com/pisithrps/yapzee --skill journey-map-pisithrps

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Map complex user and customer experiences into clear, actionable artifacts that reveal friction, emotions, and revenue impact so teams can prioritize improvements and align cross-functionally. The skill helps translate qualitative research and quantitative metrics into phase-based journey maps that highlight touchpoints, pain points, and opportunities for product and GTM decisions.

Core Features & Use Cases

  • Dual modes: Create focused user journey maps for single features or flows (onboarding, checkout) and full customer journey maps spanning awareness to advocacy for GTM planning.
  • Structured outputs: Produce phases, touchpoints, user actions, thoughts, emotions, pain points, opportunities, metrics, and cross-functional handoffs for each stage.
  • Context integration: Pull from research, analytics, and stakeholder inputs to quantify friction and include real user quotes and metrics where available.
  • Use cases: Diagnose onboarding drop-offs, design a retention-focused lifecycle, prepare GTM playbooks for enterprise segments, or run cross-functional workshops that produce prioritized next steps.

Quick Start

Create a user journey map for "New user onboarding" for a freemium product persona using interview quotes and funnel metrics to identify top three pain points and three prioritized improvements.

Frequently Asked Questions about journey-map

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I create a customer journey map from user interviews and funnel metrics?▼

Create a customer journey map by translating qualitative research and quantitative analytics into phase-based artifacts that surface touchpoints, user actions, emotions, pain points, and opportunities. Integrate real user quotes and funnel metrics to quantify friction at each lifecycle stage.

What is the difference between a user journey map and a full customer lifecycle map?▼

A user journey map focuses on single-feature flows like onboarding or checkout, while a full customer lifecycle map spans awareness through advocacy for GTM planning. Both produce structured outputs with phases, touchpoints, emotions, pain points, and cross-functional handoffs.

Can I use a journey map to diagnose onboarding drop-offs?▼

Yes, journey maps diagnose onboarding drop-offs by mapping the new user onboarding flow to identify top pain points, emotional friction, and prioritized improvements. They structure user actions and thoughts to reveal exactly where and why users churn during activation.

How do I structure a journey map for cross-functional product and sales teams?▼

Structure the journey map by defining phases, touchpoints, success metrics, and cross-functional handoffs for each stage. This aligns product, design, engineering, sales, and customer success teams around shared pain points and opportunities for prioritization.

What's the best way to map user emotions and pain points in a checkout flow?▼

Map user emotions and pain points in a checkout flow by breaking the experience into phases and documenting user actions, thoughts, and emotional states at each touchpoint. Surface opportunities and success metrics to prioritize improvements that reduce friction.

When do I need to map touchpoints for an enterprise GTM playbook?▼

Map touchpoints for an enterprise GTM playbook when planning a retention-focused lifecycle from awareness through advocacy. It surfaces cross-functional handoffs and success metrics needed to align sales and customer success teams on revenue impact.

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