Skills
.Work. You
Rest

journey-mapping

Official

Visualize and analyze customer experiences.

Product & Management#user experience#visualization#pain points#customer journey#customer insights#service design
Authorcna-bootcamp
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill helps you visualize and analyze the complete customer journey across all touchpoints, identifying pain points and opportunities for improvement.

Core Features & Use Cases

  • Customer Journey Mapping: Create comprehensive visual maps of customer experiences.
  • Pain Point Identification: Pinpoint critical areas of customer friction.
  • Opportunity Discovery: Uncover areas for innovation and service enhancement.
  • Use Case: After conducting customer interviews and defining experience stages, use this Skill to consolidate findings into a detailed journey map, highlighting emotional highs and lows and suggesting specific improvements.

Quick Start

Create a customer journey map using the provided persona details and customer experience data.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: journey-mapping
Download link: https://github.com/cna-bootcamp/clauding-guide/archive/main.zip#journey-mapping

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
View Source Repository

Agent Skills Search Helper

Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.