major-incident-email
OfficialAutomate major incident email communications
Content & Communication#templates#communication#email#incident-management#service-now#major-incident
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Generates timely, professional major incident emails to stakeholders, reducing manual drafting and ensuring consistent communications during outages.
Core Features & Use Cases
- Automated generation of initial notifications, ongoing status updates, resolution notices, and post-incident summaries.
- Template-driven, audience-aware messaging that adapts tone for executives, technical teams, and end-users.
- Seamless integration with ServiceNow incident data and related records to pull context and timeline.
Quick Start
Create the initial major incident email template from the current incident data.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: major-incident-email Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#major-incident-email Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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