What problem does it solve? Subscription businesses lose revenue to both voluntary churn (customers cancelling) and involuntary churn (failed payments), often without any retention system in place. This Skill provides structured guidance for building cancel flows, targeted save offers, churn prediction signals, and payment recovery sequences. ## Core Features & Use Cases - Cancel Flow Design: Build exit surveys with reason categories mapped to dynamic save offers such as discounts, pauses, downgrades, and personal outreach. - Churn Prediction & Proactive Retention: Define health scores from usage signals and trigger interventions before customers reach the cancel button. - Dunning & Payment Recovery: Configure pre-dunning alerts, smart retry schedules, and a four-email dunning sequence with provider-specific setup for Stripe, Chargebee, Paddle, and Recurly. - Use Case: A SaaS founder notices a 6% monthly churn rate. Use this Skill to design a cancel flow with an exit survey, map save offers to each cancel reason, and set up Stripe Smart Retries with dunning emails to recover failed payments. ## Quick Start Help me design a cancel flow with an exit survey and save offers for my subscription product, and set up a dunning email sequence for failed payments.
