What problem does it solve? New managed services clients often experience chaotic first weeks: missing credentials, undocumented environments, unverified backups, and billing mismatches. This Skill provides a structured 30-day runbook that takes a signed client from Closed Won to steady-state managed service with consistent gates and phases. ## Core Features & Use Cases - Gate Zero verification: Confirms countersigned MSA, signed Service Order, approved onboarding project pricing, DPA/BAA for regulated data, and discovery notes before any work starts. - Four-phase 30-day runbook: Covers kickoff and credential collection, RMM/EDR deployment and environment documentation, stabilization (removing prior provider access, MFA, patching), and final documentation with a 30-day review. - Client-facing templates: Includes a welcome email template and guidance for handling count discrepancies, declined recommendations, and hostile prior providers. - Use Case: A deal closes in your sales pipeline. Trigger this Skill to verify the paper gates, schedule the kickoff call, collect credentials into a vault, deploy agents, test a backup restore, and hand the client off to the help desk at day 30. ## Quick Start Start onboarding our newly signed client by verifying the contract gates and drafting the welcome email and kickoff agenda.
