RTFM IT Services LLC
Official@RTFM-IT-Services-LLC
RTFM IT Services LLC provides a 15-skill MSP Operations Kit covering sales, pricing, legal contracts, helpdesk, onboarding, and client lifecycle management for managed IT service providers.
Agent Skills by RTFM IT Services LLC
Showing 15 vetted skills indexed across 1 GitHub repositories.
RTFM-IT-Services-LLCmsp-website-setup
Sets up static client websites with git-based dev/prod deployment pipelines and ownership rules.
RTFM-IT-Services-LLCmsp-client-comms
Drafts operational client communications for MSPs using ten structured message templates.
RTFM-IT-Services-LLCmsp-legal
Reviews, drafts, and triages MSP contracts using a document stack and clause playbook.
RTFM-IT-Services-LLCmsp-helpdesk
Standardizes MSP ticket triage, priority assignment, escalation, and security incident response workflows.
RTFM-IT-Services-LLCmsp-pricing
Generates margin-protected pricing options and term ladders for managed IT services engagements.
RTFM-IT-Services-LLCmsp-leadgen
Researches local businesses and generates scored prospect lists with dossiers for MSP sales outreach.
RTFM-IT-Services-LLCmsp-offboarding
Guides MSP client exit workflows with transition runbooks, data retention policies, and closure letter templates.
RTFM-IT-Services-LLCmsp-marketing
Generate and repurpose marketing content for a managed IT services business.
RTFM-IT-Services-LLCmsp-setup
Guides first-run customization of the MSP Operations Kit through phased interviews and file edits.
RTFM-IT-Services-LLCmsp-brand
Applies consistent brand identity, visual style, and voice rules to MSP content.
RTFM-IT-Services-LLCmsp-qbr
Prepares and runs quarterly business reviews with client scorecards, roadmaps, and repricing conversations.
RTFM-IT-Services-LLCmsp-onboarding
Guides MSP client onboarding from contract signature through a 30-day deployment runbook.
RTFM-IT-Services-LLCmsp-metrics
Calculates MSP business health metrics and guides client repricing or exit decisions.
RTFM-IT-Services-LLCmsp-maintenance
Manages recurring MSP operations including patching, backup verification, monitoring triage, on-call rotation, and change management.
RTFM-IT-Services-LLCmsp-sales
Generates MSP sales outreach emails, call scripts, case studies, and negotiation playbooks.
Frequently Asked Questions About RTFM IT Services LLC
FAQPage SchemaWhat tasks can I accomplish with RTFM IT Services' MSP Operations Kit?▼
The kit covers the full MSP business cycle: lead generation and prospect research, sales scripts and proposals, pricing and quoting, MSA/SLA/NDA contract work, client onboarding and offboarding, helpdesk triage and SLA targets, patching and backup maintenance, QBR scorecards, MRR and margin metrics, and branded marketing content.
Who is the MSP Operations Kit designed for?▼
It targets owners and staff of managed IT services businesses: MSP owners running monthly business reviews, salespeople writing outreach and handling objections, service desk leads setting ticket priorities and escalation paths, and anyone drafting client-facing contracts, notices, or quarterly business reviews.
How do I get started with the kit after purchase?▼
Run the msp-setup skill, which provides guided first-run configuration. It walks through msp-brand first, then msp-pricing, then each skill's Setup Decisions, replacing placeholder tokens and reviewing example defaults, and finishes with a readiness check confirming the kit is client-ready.
How do the 15 skills work together?▼
Skills cross-reference by design: msp-sales hands Closed Won deals to msp-onboarding, which hands off to msp-helpdesk and msp-qbr. msp-brand governs all client-facing output, msp-pricing governs any number a client sees, msp-legal governs contracts, and msp-metrics feeds the scorecards and exit decisions.
Does the kit handle legal and compliance documents?▼
Yes. The msp-legal skill covers reviewing, drafting, and revising MSAs, Service Orders, SOWs, SLAs, NDAs, waivers, DPAs, and BAAs, plus triaging incoming contracts, assessing deal risk, and setting positions on liability caps, indemnification, and non-solicits for IT services businesses.