What problem does it solve? MSP owners often lack a disciplined way to measure whether clients are profitable, whether ticket loads are healthy, and when to reprice or exit a bad relationship. This skill turns PSA ticket and agreement data into a small set of monthly numbers tied to concrete decisions. ## Core Features & Use Cases - Monthly Owner Review: A 30-minute checklist covering MRR delta, effective hourly rate per client, tickets per endpoint, SLA attainment, aged receivables, capacity utilization, and pipeline glance. - Client Health Scorecard: A quarterly green/yellow/red rating across profitability, ticket load, payment, security posture, and relationship dimensions that feeds QBR preparation. - Fire-or-Fix Framework: Decision paths for underpriced clients, environment-driven ticket load, refused security baselines, chronic late payment, and abusive behavior, with escalation into repricing, waivers, or offboarding. - Use Case: An owner notices a client's effective hourly rate has been below the pricing floor for two quarters; the skill routes the conversation through the QBR, the repricing letter through client comms, and the exit path through offboarding if the client refuses. ## Quick Start Ask Claude to run the monthly owner review using ticket time entries and agreement data from your PSA, flagging any client below the floor-equivalent rate.
