What problem does it solve? Managed service providers need consistent, documented recurring operations between tickets, but patching schedules, backup verification, alert triage, and change control often run ad hoc, creating liability exposure and missed service commitments. This skill provides a complete operational playbook for proactive maintenance work with built-in record-keeping. ## Core Features & Use Cases - Patching Cycles: Weekly automated workstation patching and monthly server maintenance windows with snapshot-first sequencing, out-of-band critical vulnerability handling, and documented exceptions. - Backup Verification: Daily backup job checks with P2 escalation for failures and monthly logged test restores per client, producing the restore log that defends against negligence claims. - Monitoring, On-Call & Change Management: Alert triage rules that eliminate noise, a weekly on-call rotation with 15-minute rollover, and a five-step change management process with rollback readiness. - Use Case: A technician preparing for the monthly server maintenance window uses this skill to confirm the snapshot-first sequence, send the planned-maintenance notice via msp-client-comms, and log the closing note that feeds the QBR scorecard. ## Quick Start Ask Claude to plan this month's server patching window using the msp-maintenance skill, including client notices and the verification checklist.
