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now-assist-qa

Official

Grounded Now Assist Q&A for smarter AI

Software Engineering#qa#workflows#conversational-ai#knowledge-grounding#now-assist#llm-parameters#panel-config
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Now Assist Q&A configuration addresses the challenge of delivering consistent, knowledge-based answers by enabling centralized setup of Q&A skills, knowledge sources, prompts, and multi-context deployment across agent workspaces, employee portals, and customer-facing interfaces.

Core Features & Use Cases

  • Setup Now Assist Q&A skills for multiple contexts (agent workspace, employee portal, customer portal) to provide unified, grounded responses.
  • Link and manage knowledge sources (KBs, knowledge bases, and relevant content) and configure retrieval-augmented generation with guardrails.
  • Tune LLM parameters, implement system prompts, configure deployment panels, and monitor feedback to continuously improve answer quality.
  • Typical use cases include IT agent Q&A, employee self-service Q&A, and customer support Q&A with cross-channel availability and analytics.

Quick Start

Configure a Now Assist Q&A skill by connecting knowledge sources, tuning LLM parameters, and deploying the agent-facing panels to multi-channel contexts

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: now-assist-qa
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#now-assist-qa

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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