now-assist-qa

Configure Now Assist Q&A by linking knowledge sources, tuning LLM parameters, and setting system prompts. Deploy across agent workspace, employee portal, and customer portal contexts to provide consistent answers.

Now Assist Q&A skills deploy across agent workspaces, employee portals, and customer-facing interfaces. This multi-context deployment provides unified conversational AI capabilities with consistent knowledge grounding.

Yes, you can tune LLM parameters and implement system prompts within the gen_ai_config. This allows you to control response generation behavior and apply safety guardrails for knowledge retrieval.

Now Assist Q&A implements retrieval-augmented generation by linking knowledge sources to provide grounded responses. Safety guardrails are included within the configuration to ensure answer reliability.

Now Assist Q&A includes monitoring hooks and feedback mechanisms within its configuration. These tools track answer quality across agent workspace, employee portal, and customer portal deployments for continuous improvement.

You can link knowledge bases and relevant content repositories as knowledge sources for Now Assist Q&A. These linked sources provide the grounding data for retrieval-augmented generation across all deployment contexts.