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nps-analysis

Compute Net Promoter Score and analyze survey data by segment and trend.

13|4|Updated Mar 14, 2026
Search Tags:#reporting#data-analysis#nps#trend-analysis#segment-analysis#survey-analysis#net-promoter-score
One-click install
npx skills add https://github.com/henrique-simoes/Istara --skill nps-analysis
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: nps-analysis
Source: https://github.com/henrique-simoes/Istara/tree/main/skills/deliver/nps-analysis
Command: npx skills add https://github.com/henrique-simoes/Istara --skill nps-analysis

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

NPS analysis helps teams quantify customer loyalty by computing the Net Promoter Score from survey responses, uncovering segment trends, and surfacing actionable feedback over time.

Core Features & Use Cases

  • NPS calculation: Compute Promoters, Passives, and Detractors, then derive the Net Promoter Score and confidence.
  • Segment analysis: Break down NPS by customer segment, product, region, or time period to reveal targeted insights.
  • Open-ended feedback analysis: Identify themes and sentiment from free-text responses to inform improvements.
  • Trend tracking: Monitor NPS and related metrics across periods to detect momentum shifts.
  • Use Case: A SaaS team runs quarterly surveys to measure loyalty and prioritizes roadmap items based on segment-level NPS and open-ended themes.

Quick Start

Analyze the provided survey dataset to compute NPS, segment results, and trend reports.

Frequently Asked Questions about nps-analysis

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I calculate Net Promoter Score from customer survey data?▼

Compute Net Promoter Score by classifying survey respondents into Promoters, Passives, and Detractors, then subtracting Detractor percentage from Promoter percentage to derive the final NPS and confidence level.

How do I break down NPS results by customer segment and product?▼

Break down NPS results by applying segment analysis to customer feedback datasets, categorizing scores by customer segment, product, region, or time period to reveal targeted insights and trends.

Can I analyze open-ended feedback themes alongside NPS calculation?▼

Analyze open-ended feedback by identifying themes and sentiment from free-text survey responses, running alongside NPS calculation to surface actionable recommendations and inform product improvements.

What is the best way to track NPS trend analysis across survey periods?▼

Track NPS trend analysis by monitoring Net Promoter Score and related metrics across multiple time periods to detect momentum shifts, producing structured reports with confidence scoring and traceability.

Does NPS analysis require any specific data format or dependencies?▼

NPS analysis requires no specific dependencies, accepting standard customer feedback datasets directly to compute scores, segment results, and trend reports without prerequisite environment setup.

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