nps-analysis
CommunityTurn survey data into actionable NPS insights.
Data & Analytics#reporting#data-analysis#nps#trend-analysis#segment-analysis#survey-analysis#net-promoter-score
Authorhenrique-simoes
Version1.0.0
Installs0
System Documentation
What problem does it solve?
NPS analysis helps teams quantify customer loyalty by computing the Net Promoter Score from survey responses, uncovering segment trends, and surfacing actionable feedback over time.
Core Features & Use Cases
- NPS calculation: Compute Promoters, Passives, and Detractors, then derive the Net Promoter Score and confidence.
- Segment analysis: Break down NPS by customer segment, product, region, or time period to reveal targeted insights.
- Open-ended feedback analysis: Identify themes and sentiment from free-text responses to inform improvements.
- Trend tracking: Monitor NPS and related metrics across periods to detect momentum shifts.
- Use Case: A SaaS team runs quarterly surveys to measure loyalty and prioritizes roadmap items based on segment-level NPS and open-ended themes.
Quick Start
Analyze the provided survey dataset to compute NPS, segment results, and trend reports.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: nps-analysis Download link: https://github.com/henrique-simoes/Istara/archive/main.zip#nps-analysis Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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