omnichannel
OfficialUnify all channels into a single support flow.
Content & Communication#dashboards#routing#omnichannel#customer-support#ticketing#SLA#context-stitching
Authorerphq
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Unified customer support across channels requires agents to manage multiple tools and lose context. This skill provides a single framework to route requests, stitch conversation history, and deliver a consistent experience across channels.
Core Features & Use Cases
- Channel detection and routing: Routes emails, chats, calls, social messages, and portal submissions to the right queue.
- Context stitching: Maintains a unified ticket history across channels for seamless continuity.
- Unified dashboards & SLA management: Tracks performance per channel and aligns SLAs for agents.
Quick Start
Configure your Helpdesk to enable omnichannel routing and start processing a cross-channel ticket.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: omnichannel Download link: https://github.com/erphq/skills/archive/main.zip#omnichannel Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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