What problem does it solve? Once a venture is live, it erodes from unanswered support tickets, unexplained churn, roles that never get filled, recurring operational mistakes, and degrading supplier relationships. This Skill turns that recurring operational work into structured processes a solo founder or small team can actually run. ## Core Features & Use Cases - Customer Support & Retention: Triages support situations with severity tiers and escalation rules, designs a three-layer support model (self-serve, automated first line, human escalation), and investigates churn using a four-bucket method with an exit-question script. - Hiring & Onboarding: Produces filtering job descriptions, structured interview plans with work samples and scorecards, reference-check scripts, and 30/60/90 onboarding plans, with hand-offs to legal and security teams. - SOPs & Vendor Operations: Writes one-page SOPs with automatable-step tagging, scores suppliers on a quarterly scorecard, flags single-supplier risk, and runs weekly ops reviews. - Use Case: A customer is furious about a late delivery. Use /support to triage severity, draft a specific reply with a kept timeline, log the root cause, and decide whether the recurring delivery issue needs a SOP or a supplier conversation. ## Quick Start Ask the assistant to handle an upset customer complaint using the ops-team support workflow and produce a reply plus triage note.
