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persona-assistant

Official

Persona-aware HR routing and guidance.

Content & Communication#routing#self-service#persona#policies#hr#coe#employee-experience
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

Provide persona-based HR assistance by adapting responses and routing inquiries to the correct Center of Excellence (COE) based on employee role, location, tenure, and interaction history.

Core Features & Use Cases

  • Identify employee persona from HR profiles and context to tailor guidance.
  • Route inquiries to the appropriate COE and surface location- and role-specific policies.
  • Retrieve relevant HR services, knowledge, and case history to support self-service resolution.
  • Support onboarding, benefits, and career development with context-aware recommendations.

Quick Start

Ask the HR assistant to route a remote California employee's benefits question to the correct COE and provide policy guidance.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: persona-assistant
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#persona-assistant

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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