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persona-customer-support

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Manage customer support

Product & Management#workflow automation#email management#customer support#ticketing#issue escalation
Authorm13v
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill streamlines customer support operations by automating ticket tracking, response generation, and issue escalation.

Core Features & Use Cases

  • Ticket Triage: Automatically categorize and prioritize incoming support requests from email.
  • Task Creation: Convert customer emails directly into actionable support tasks.
  • Status Logging: Update ticket statuses in a central tracking sheet.
  • Escalation: Facilitate timely escalation of urgent issues to the appropriate team channels.
  • Scheduling: Arrange follow-up calls with customers.

Quick Start

Triage the support inbox using gws gmail +triage --query 'label:support'.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: persona-customer-support
Download link: https://github.com/m13v/fazm/archive/main.zip#persona-customer-support

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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