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vikingokft
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persona-customer-support

Triage support emails, convert them to tasks, and log status updates.

Updated Jun 7, 2026
Search Tags:#automation#workflow#calendar#customer-support#ticket-tracking#inbox-triage#gws
One-click install
npx skills add https://github.com/vikingokft/vikingo-studio-skills --skill persona-customer-support-vikingokft
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: persona-customer-support
Source: https://github.com/vikingokft/vikingo-studio-skills/tree/main/google/persona-customer-support
Command: npx skills add https://github.com/vikingokft/vikingo-studio-skills --skill persona-customer-support-vikingokft

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Manage customer support by tracking tickets, responding to inquiries, and escalating issues efficiently.

Core Features & Use Cases

  • Triage the support inbox with gws gmail +triage --query 'label:support'.
  • Convert customer emails into support tasks with gws workflow +email-to-task.
  • Log ticket status updates in a tracking sheet with gws sheets +append.
  • Escalate urgent issues to the team Chat space.
  • Schedule follow-up calls with customers using gws calendar +insert.

Quick Start

Triage the support inbox using gws Gmail and convert new emails into trackable support tasks.

Frequently Asked Questions about persona-customer-support

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate triaging customer support emails from a shared inbox?▼

Automate customer support email triage by querying labeled messages in your shared inbox and converting them into trackable support tasks. This workflow routes tickets, logs status updates, and escalates urgent issues automatically.

Can I log ticket status updates directly to a tracking sheet?▼

Yes, you can log ticket status updates directly to a tracking sheet. The workflow appends new ticket records and status changes to your sheet, ensuring your support team maintains an accurate and real-time tracking log.

What is the best way to escalate urgent support tickets to a team chat space?▼

Escalate urgent support tickets to a team chat space by routing flagged inquiries directly from your support inbox. This ensures urgent issues trigger immediate notifications in your team's designated chat channel for rapid response.

Does this customer support workflow require Gmail and Google Calendar integration?▼

Yes, this workflow requires integration with Google Workspace utilities including Gmail, Sheets, Chat, and Calendar. These prerequisites enable email triage, ticket logging, team escalation, and follow-up call scheduling.

How do I schedule follow-up calls with customers from a support ticket?▼

Schedule follow-up calls by inserting events directly into your team calendar. The workflow identifies tickets requiring follow-up and creates calendar events to ensure customer callbacks are organized and completed efficiently.

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