Skills
.Work. You
Rest

playbook-auditor

Community

Audit CS playbook coverage and adoption

Data & Analytics#customer success#playbook auditing#adoption analytics#trigger specificity#outcome measurability#taro framework#ops governance
Authort0ddc3by
Version1.0.0
Installs0

System Documentation

What problem does it solve?

This Skill identifies whether your CS playbooks are complete, measurable, and actually being used so you can pinpoint where the system will fail before it impacts churn, renewals, or expansion.

Core Features & Use Cases

  • Playbook coverage audit: Maps configured plays against a baseline of common CS scenarios to surface coverage gaps by category and severity.
  • Trigger and outcome quality checks: Evaluates trigger specificity (the “two CSMs, same account, same moment” test) and verifies outcomes are observable and TARO-complete.
  • Adoption and dead-play detection: Analyzes play activation and closure rates (when activation history exists) and flags plays that appear dead or underused.

Quick Start

Run: use the playbook-auditor skill to perform a full quarterly audit of play coverage, trigger quality, outcomes, adoption, and dead plays.

Dependency Matrix

Required Modules

None required

Components

references

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: playbook-auditor
Download link: https://github.com/t0ddc3by/claude-for-customer-success/archive/main.zip#playbook-auditor

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
View Source Repository

Agent Skills Search Helper

Install a tiny helper to your Agent, search and equip skill from 471,000+ vetted skills library on demand.