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stepandel
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pm-queue-handler

Route Linear tickets by labels, enrich with context, and assign to agents.

4|2|Updated Feb 7, 2026
Search Tags:#automation#workflow#project management#routing#agent assignment#ticket handling
One-click install
npx skills add https://github.com/stepandel/clawup --skill pm-queue-handler
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: pm-queue-handler
Source: https://github.com/stepandel/clawup/tree/main/examples/multi-agent/pm/skills/pm-queue-handler
Command: npx skills add https://github.com/stepandel/clawup --skill pm-queue-handler

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill automates the initial processing of incoming project management tickets, ensuring they are correctly routed, enriched with necessary context, and prepared for development.

Core Features & Use Cases

  • Ticket Triage: Automatically routes tickets based on labels (e.g., Bug, Plan, Research).
  • Context Enrichment: Prepares tickets by validating sizing, researching tools, scanning codebases, and adding definitions of done.
  • Assignment: Assigns tickets to the appropriate agent or PM based on predefined rules.
  • Use Case: When a new bug report comes into the Linear queue, this Skill automatically assesses its severity, gathers relevant code context, and assigns it to the correct engineering agent for resolution.

Quick Start

Process the ticket currently in the PM queue.

Frequently Asked Questions about pm-queue-handler

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate project management ticket routing for incoming issues?▼

Automating project management ticket routing involves processing inbound tickets from a designated queue, evaluating their labels, and assigning them to the appropriate agent based on predefined rules. This removes manual sorting from your workflow.

How does ticket context enrichment work for new bug reports?▼

Ticket context enrichment works by automatically validating sizing, researching relevant tools, scanning the codebase, and adding definitions of done. This prepares new bug reports with necessary technical background before assignment.

Can I use automated ticket triage with the openclaw-linear plugin?▼

Yes, automated ticket triage is triggered by the openclaw-linear plugin when a ticket enters a designated queue. It then routes the ticket based on labels like Bug, Plan, or Research to prepare it for development.

What is the best way to assign project management tickets to the correct agent automatically?▼

The best way to assign project management tickets automatically is to use predefined routing rules based on ticket labels. The system evaluates inbound tickets, enriches them with research and sizing context, and assigns them to the appropriate agent or PM.

Do I need the openclaw-linear plugin to trigger automated ticket handling?▼

Yes, the openclaw-linear plugin is required to trigger automated ticket handling. The Skill is specifically designed to activate when the plugin detects a ticket entering a designated project management queue.

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