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ticket-triage

Categorize customer support tickets, assign priorities, and recommend routing.

10|1|Updated Feb 19, 2026
Search Tags:#workflow automation#priority management#customer support#ticket triage#issue categorization
One-click install
npx skills add https://github.com/giadaf-boosha/claude-code --skill ticket-triage-giadaf-boosha
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-triage
Source: https://github.com/giadaf-boosha/claude-code/tree/main/skills/customer-support-ticket-triage
Command: npx skills add https://github.com/giadaf-boosha/claude-code --skill ticket-triage-giadaf-boosha

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes scripts (resource) components.

What problem does it solve?

This Skill helps streamline the process of triaging customer support tickets, ensuring they are classified, prioritized, and routed to the appropriate team promptly and accurately.

Core Features & Use Cases

  • Categorization: Assign tickets to categories like Bug, How-to, Feature Request, Billing, etc.
  • Priority Setting: Assign priority levels (P1-P4) based on the urgency and impact of the issue.
  • Routing: Recommend the best team or tier to handle each ticket.
  • Duplicate Detection: Identify and link duplicate tickets to avoid redundant efforts.
  • Auto-Response Templates: Provide initial response templates for different ticket categories.

Quick Start

triage the ticket with issue "Customer reports system down" and escalate if critical.

Frequently Asked Questions about ticket-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate customer support ticket triage for categorizing and prioritizing issues?▼

Automate ticket triage by applying predefined criteria and rules to categorize customer support issues, assign priority levels from P1 to P4, and recommend team routing without manual intervention.

What is the best way to categorize and route support tickets by priority?▼

The best way to categorize and route tickets is using automated rules that assign categories like Bug or Billing, set priority levels based on urgency and impact, and recommend the appropriate team tier.

Can I automatically detect duplicate customer support tickets to avoid redundant efforts?▼

Yes, automated ticket triage can identify and link duplicate customer support tickets to avoid redundant efforts and streamline workflow processing.

How do I set up auto-response templates for different support ticket categories?▼

Set up auto-response templates by defining initial response outputs for different ticket categories like Bug, How-to, Feature Request, and Billing during the automated triage configuration process.

Does automated ticket triage work without manual intervention for customer service workflows?▼

Yes, automated ticket triage operates without manual intervention by utilizing predefined criteria and rules for issue categorization, priority setting, and routing recommendations in administrative workflows.

How do I escalate critical support tickets like a system down issue?▼

Escalate critical support tickets by triggering automated triage rules that evaluate issue impact, assign P1 priority to critical issues like a system down report, and recommend immediate routing.

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