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sun2443
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ticket-triage

Parse support ticket text into a structured triage assessment with category, priority, and routing.

Updated Apr 8, 2026
Search Tags:#routing#prioritization#duplicate detection#triage#support ticket#issue categorization#customer response
One-click install
npx skills add https://github.com/sun2443/designer-skills --skill ticket-triage-sun2443
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-triage
Source: https://github.com/sun2443/designer-skills/tree/main/customer-support/skills/ticket-triage
Command: npx skills add https://github.com/sun2443/designer-skills --skill ticket-triage-sun2443

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps you quickly triage a new support ticket by turning an unstructured customer message into a clear, actionable assessment with a category, priority (P1–P4), and routing recommendation.

Core Features & Use Cases

  • Issue parsing: Extracts core problem, symptoms, customer context, urgency signals, and emotional state to ground the triage.
  • Categorization & prioritization: Maps the issue to a primary/secondary category, identifies the product area, and assigns a P1–P4 priority using impact and urgency.
  • Duplicate/known-issue checking & routing: Recommends the best handling team/queue and outputs a structured triage report, including a suggested initial response and internal notes.

Quick Start

Run /ticket-triage with the customer’s ticket text to get a structured triage assessment including priority and routing recommendation.

Frequently Asked Questions about ticket-triage

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I triage support tickets and assign priority automatically?▼

To triage support tickets, the skill parses unstructured customer messages to extract issue signals, categorize the problem, and assign a P1–P4 priority based on impact and urgency, outputting a structured assessment for downstream agents.

What is support ticket categorization and how does issue routing work?▼

Support ticket categorization maps an incoming issue to primary and secondary categories while identifying the product area. Issue routing then uses this data to recommend the best handling team or queue for resolving the customer request.

Can I generate a first-touch customer response from a new support ticket?▼

Yes, you can generate a first-touch customer response by analyzing the ticket's urgency and emotional state. The triage process drafts an initial reply and internal notes to facilitate immediate customer communication.

How do I detect duplicate or known issues in incoming support tickets?▼

To detect duplicate or known issues during ticket triage, the system extracts core problems and symptoms from the customer text. It then evaluates these extracted signals to determine if the issue is already known.

Does ticket triage work for high-volume new ticket intake without external dependencies?▼

Yes, ticket triage works for new ticket intake without external dependencies. It directly processes unstructured customer text to produce escalation decisions and structured triage reports formatted for support agents.

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