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policy-qa

Triage inbound HR policy questions and draft grounded Gmail replies from a Notion policy library.

20.2k|3.4k|Updated Oct 5, 2024
Search Tags:#notion#Slack#escalation#Gmail#policy triage#hr automation#Email Drafting
One-click install
npx skills add https://github.com/kortix-ai/suna --skill policy-qa
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: policy-qa
Source: https://github.com/kortix-ai/suna/tree/main/packages/starter/templates/marketplace/runtime/skills/policy-qa
Command: npx skills add https://github.com/kortix-ai/suna --skill policy-qa

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

HR teams receive a constant stream of repetitive employee policy questions, and answering each one manually is slow while answering carelessly risks giving wrong or legally sensitive guidance. This Skill automates the triage loop: it classifies each inbound question, drafts replies grounded in the documented policy library, and escalates anything sensitive to HR.

Core Features & Use Cases

  • Automated inbox triage: On a 15-minute schedule, scans the HR Gmail inbox for threads without an hr-qa/* label so no question is processed twice.
  • Grounded draft replies: Searches the Notion policy library, quotes or closely paraphrases the relevant policy, and creates a Gmail draft (never sends) labeled hr-qa/drafted.
  • Safe escalation: Routes anything ambiguous, legal, personal, or compensation-related to the HR Slack channel with context and a thread link, labeled hr-qa/escalated.
  • Use Case: An employee emails asking about PTO carryover limits. The agent finds the PTO policy page in Notion, drafts a reply quoting the carryover rule with a link to the policy, and labels the thread — an HR person reviews and sends it.

Quick Start

Ask the agent to check the HR inbox now and triage any new employee policy questions.

Frequently Asked Questions about policy-qa

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I automate answers to employee HR policy questions?▼

This Skill checks the HR Gmail inbox on a 15-minute schedule, classifies each new question, and drafts a reply grounded in your Notion policy library. A human reviews and sends every draft, so no email ever goes out automatically.

How does the agent decide which HR questions to escalate?▼

Questions that are ambiguous, legal, personal to one employee's situation, or compensation-related are always escalated to the HR Slack channel with no attempted answer. If a question could plausibly fall in either bucket, it is escalated rather than guessed.

Does the agent send emails to employees automatically?▼

No. The agent only creates Gmail drafts; a human on the HR team reviews and sends each reply. Escalated threads get no draft at all since HR owns that response entirely.

How does the skill avoid answering the same question twice?▼

Each run is a fresh session with no memory, so Gmail labels are the only state. Threads labeled `hr-qa/drafted` or `hr-qa/escalated` are skipped, and only unlabeled threads are processed.

Can the agent edit or update the Notion policy library?▼

No. Notion access is strictly read-only. The agent searches and quotes existing policy pages but never edits the library, invents policy, or grants exceptions beyond what is documented.

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