What problem does it solve? Renewal complaints usually stem from surprise rather than price. This Skill structures renewal communications so customers see exactly what changed, why the premium moved, and what their options are, reducing confusion and disputes. ## Core Features & Use Cases - Change-First Structure: Leads with old premium, new premium, and the numeric difference, followed by a two-column comparison of cover, excess, and limit changes. - Documented Driver Attribution: Names only price drivers supported by the policy record, such as claims, age bands, cover changes, or indexation clauses, and states market-wide repricing plainly. - Clear Options and Guardrails: Presents renewal, cover adjustment, and cancellation options with deadlines, while prohibiting misleading framing like presenting an increase as an improvement. - Use Case: A customer support agent receives a complaint about a 15% premium increase. Use this Skill to draft a response that shows the old and new premium, attributes the movement to a documented claim and indexation, and lays out the customer's options with the decision deadline. ## Quick Start Explain to a customer why their policy renewal premium increased from 1200 to 1380 and what options they have before the renewal date.
