process-audit-worksheet
CommunityQuantify and automate CS workflows at scale.
Authorstephenrogan
Version1.0.0
Installs0
System Documentation
What problem does it solve?
Audits CS processes to determine which steps can be automated versus require human judgment, and quantifies the production vs. judgment split to reveal automation opportunities.
Core Features & Use Cases
- Classification framework to label each step as AGENT, HUMAN, or HUMAN+.
- Pressure testing to validate classifications and guardrails.
- Quantification metrics: total steps, agent density, and time reclamation.
- Use cases include onboarding, renewal workflows, QBR preparation, escalation protocols, and health reviews.
Quick Start
Provide a CS process in step-by-step form and run the classification workflow to output the AGENT/HUMAN/HUMAN+ breakdown.
Dependency Matrix
Required Modules
None requiredComponents
Standard package💻 Claude Code Installation
Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.
Please help me install this Skill: Name: process-audit-worksheet Download link: https://github.com/stephenrogan/csm-skills/archive/main.zip#process-audit-worksheet Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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