What problem does it solve? Support agents often answer rate and fee questions from memory, which produces outdated or invented numbers that customers repeat back. This Skill enforces a citation-first workflow so every answer about product terms is a direct quote from the current document, with the version and effective date named. ## Core Features & Use Cases - Quoted answers with citations: Every response names the document, its version, and its effective date, then quotes the clause before explaining it in plain language. - Conditional rate handling: Rates that depend on balance, tenure, or promotional periods are answered with the full table and the deciding factor, never a single number picked from the middle. - Clean refusal and escalation: When the current document does not cover a question, the Skill says so and names the owning team instead of guessing. - Use Case: A customer asks what the early withdrawal fee is on their savings account. The agent quotes the fee clause from the current terms document, states the version and effective date, and checks whether the customer's account is on that version or an earlier one. ## Quick Start Ask the agent what the current overdraft fee is according to the attached product terms document and which version applies to my account.
