quality-management-system

Start by defining quality objectives, mapping critical processes, and setting standards and controls matched to your stage and maturity. This Skill recommends the next maturity step rather than an end-state design when capacity is limited, then adds audits, reviews, and improvement cycles.

Track conformance, customer defects, audit closure, and quality cost, each with baseline, target, actual, trend, confidence, and owner. Also monitor recommendation calibration by comparing expected versus actual results with variance explanations.

Do not use it before benchmark calibration establishes comparability, for legal or safety determinations requiring licensed specialists, or during an active emergency. In a crisis, invoke the relevant incident workflow first and use this skill only inside that command structure.

Root cause analysis identifies whether a bottleneck is causal or merely correlated, while corrective and preventive action implements the fix. This Skill integrates both as related skills within its continuous improvement framework.

Only authorized low-risk reversible internal actions like drafts, dashboards, and alerts execute automatically at autonomy levels L0 to L2. Money movement, external communication, production changes, and employment actions always require human approval.