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quick-reference

Official

Fast ITSM lookups and common queries at hand.

Content & Communication#queries#cheatsheet#incident#change#itsm#servicenow#quick-reference
AuthorHappy-Technologies-LLC
Version1.0.0
Installs0

System Documentation

What problem does it solve?

ITSM teams and developers often spend excessive time searching scattered references for incident states, priority matrices, and standard queries. This skill consolidates those lookups into a single, accessible reference card that you can consult in-context during work.

Core Features & Use Cases

  • Quick lookup for incident states, change states, and priority values
  • Predefined encoded queries for common ITSM searches and reports
  • In-context guidance for triage, classification, and escalation workflows

Quick Start

Ask the AI to reference common ITSM values and encoded queries for incidents, changes, and problems.

Dependency Matrix

Required Modules

None required

Components

Standard package

💻 Claude Code Installation

Recommended: Let Claude install automatically. Simply copy and paste the text below to Claude Code.

Please help me install this Skill:
Name: quick-reference
Download link: https://github.com/Happy-Technologies-LLC/happy-servicenow-skills/archive/main.zip#quick-reference

Please download this .zip file, extract it, and install it in the .claude/skills/ directory.
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