real-time

Stream real-time call events and agent statuses using a socket.io SDK to receive live updates on the call lifecycle and agent status changes. This eliminates the need for periodic polling and significantly reduces latency.

Monitoring live call lifecycle events without polling is best achieved through real-time event streaming. By connecting via socket.io, applications receive continuous live updates for ringing, answered, held, and hung up call states.

Yes, you need the Voicenter EventsSDK to handle real-time telephony events. This SDK manages the socket.io connections and is required to receive live updates on call queues and agent availability.

Yes, you can build a live wallboard to track agent availability and call activity. Real-time event streaming provides the live updates needed to display call activity, allowing supervisors to manage resources effectively.

Real-time event streaming reduces latency compared to periodic polling by pushing live updates instantly via socket.io. This continuous stream eliminates the delay between polling intervals, providing immediate call and agent status changes.

With real-time telephony event streaming, you can track call lifecycle events including ringing, answered, held, and hung up. You can also monitor agent login, logout, and status changes as they happen.