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mcp-use
mcp-useOFFICIAL
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refunds

Check refund eligibility and process order refunds using the refund-order tool.

10.6k|1.4k|Updated Mar 28, 2025
Search Tags:#mcp#customer support#policy#confirmation#eligibility#order#refund
One-click install
npx skills add https://github.com/mcp-use/mcp-use --skill refunds
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: refunds
Source: https://github.com/mcp-use/mcp-use/tree/main/libraries/typescript/packages/server/examples/skills-over-mcp/skills/refunds
Command: npx skills add https://github.com/mcp-use/mcp-use --skill refunds

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

Processing refunds without a clear policy check leads to inconsistent decisions and customer disputes. This Skill ensures every refund request is validated against a defined refund policy before the refund-order tool is invoked.

Core Features & Use Cases

  • Policy-Gated Refunds: Reads the refund policy in references/policy.md before approving any refund, enforcing the 30-day purchase window.
  • Safe Tool Invocation: Calls the refund-order tool with the order ID only when the order is confirmed eligible.
  • Standardized Confirmations: Uses the confirmation template in templates/confirmation.md to send customers a consistent refund confirmation message.
  • Use Case: A customer asks for a refund on an order placed 20 days ago. The Skill checks the policy, confirms eligibility, calls refund-order with the order ID, and replies with the confirmation template.

Quick Start

Check whether order 12345 is eligible for a refund and process it if it qualifies.

Frequently Asked Questions about refunds

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I process a refund for an order?▼

First read the refund policy in references/policy.md to confirm the order is within 30 days of purchase. If eligible, call the refund-order tool with the order ID, then reply using the confirmation template in templates/confirmation.md.

How do I check if an order is eligible for a refund?▼

Refund eligibility requires the order to be within 30 days of purchase, as defined in the refund policy reference. If the purchase date is unavailable or outside that window, ask the customer for clarification instead of refunding.

What happens when the purchase date is missing or unclear?▼

When the purchase date is unavailable or falls outside the 30-day window, the policy directs you to ask for clarification rather than proceeding. The refund-order tool should only be called after eligibility is confirmed.

What does the refund confirmation message say?▼

The confirmation template informs the customer that the refund has been processed and may take 5-10 business days to appear on their original payment method. It is stored in templates/confirmation.md for consistent responses.

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