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ticket-deflector

Draft customer support replies from forwarded emails using Paywhere and HubSpot data.

Updated May 20, 2026
Search Tags:#customer support#email triage#approval workflow#HubSpot#refund staging#payment lookup#Paywhere ACH
One-click install
npx skills add https://github.com/paywhereb/paywhere-claude-plugins --skill ticket-deflector
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-deflector
Source: https://github.com/paywhereb/paywhere-claude-plugins/tree/main/paywhere-smb/skills/ticket-deflector
Command: npx skills add https://github.com/paywhereb/paywhere-claude-plugins --skill ticket-deflector

SYSTEM DOCUMENTATION & REQUIREMENTS

💡 This Skill includes references (resource) components.

What problem does it solve?

This Skill turns forwarded customer emails into accurate, owner-voiced replies by looking up payment status in Paywhere and customer history in HubSpot, while safely staging refunds only after explicit owner approval.

Core Features & Use Cases

  • Payment-status lookup for refunds: Finds matching Paywhere credits (by invoice amount and counterparty heuristics) and includes the correct transaction details in a draft, without fabricating data.
  • Customer context from HubSpot: Pulls the contact record’s lifecycle stage, notes, deals, and recent activity to inform the tone and content of the response.
  • Approval-gated, non-autonomous actions: Requires owner review before sending or staging anything, stages refunds for Paywhere owner approval in the Paywhere flow, logs the interaction to the HubSpot timeline, and supports edge cases like multiple matching credits and missing matches.
  • Use Case: When a user says “answer this customer” after forwarding an email containing an order status question or a refund request, the Skill drafts the response and—if needed—prepares a refund staging prompt for the owner.

Quick Start

Use ticket-deflector to draft a reply from a forwarded customer email and request owner approval before sending or staging any refund.

Frequently Asked Questions about ticket-deflector

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I draft customer support replies from forwarded emails using HubSpot context?▼

Draft customer support replies by forwarding an email to resolve Paywhere credit and customer context from HubSpot, producing an owner-voiced response with safe approval gates. The Skill pulls contact records, deals, and recent activity to inform the tone and content automatically.

Can I stage an ACH refund directly from an email triage workflow?▼

You cannot initiate refunds directly from an email triage workflow. The Skill stages refunds for owner confirmation in the Paywhere flow, requiring explicit approval before any ACH or wire refund action proceeds safely.

What happens when multiple matching Paywhere credits are found during a payment lookup?▼

During a payment lookup, when multiple matching Paywhere credits are found, the Skill surfaces the options for owner choice rather than auto-selecting. It enforces requirements to never fabricate payment details and lets the owner pick the correct transaction.

Does the refund staging process log the interaction back to HubSpot automatically?▼

Yes, the refund staging process logs the interaction outcome back to the HubSpot timeline automatically. After drafting the owner-voiced response and staging any required refund, the Skill records the full interaction history to maintain customer context.

How do I handle a refund request when Paywhere credit matches are missing?▼

When Paywhere credit matches are missing during a refund request, the Skill handles the edge case by requiring owner review before staging anything. It avoids fabricating payment details and prompts the owner to resolve the missing transaction data manually.

What's the best way to automate order status questions and invoice lookups for customer emails?▼

The best way to automate order status questions is forwarding the email so the Skill resolves the correct Paywhere credit and customer context from HubSpot. It drafts an accurate, owner-voiced response without fabricating any payment details.

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