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CarvalhoJeo
CarvalhoJeoCOMMUNITY
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ticket-deflector

Draft owner-voice responses for Brazilian customer complaints and refund requests.

Updated May 15, 2026
Search Tags:#approval workflow#WhatsApp#customer complaints#refund requests#draft responses#Instagram DM#owner voice
One-click install
npx skills add https://github.com/CarvalhoJeo/claude-small-business-br --skill ticket-deflector-carvalhojeo
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: ticket-deflector
Source: https://github.com/CarvalhoJeo/claude-small-business-br/tree/main/skills/ticket-deflector
Command: npx skills add https://github.com/CarvalhoJeo/claude-small-business-br --skill ticket-deflector-carvalhojeo

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps Brazilian SMB owners respond to customer complaints and refund/credit requests using clear, context-aware messaging while preventing unauthorized financial actions.

Core Features & Use Cases

  • Complaint Intake & Issue Extraction: Identify customer contact, issue type, emotional tone, and any order/payment references from WhatsApp, Instagram DMs, email threads, or ticket text.
  • Context Gathering for Better Replies: Use available CRM/contact history and payment/dispute records (or prior complaint notes) to draft an accurate, evidence-based response.
  • Owner-Voice Drafting with Refund Guardrails: Stage refunds or credits for explicit approval and avoid fabricating order/payment status when evidence is incomplete.

Quick Start

Read the customer complaint and any related context I provide, then draft a concise reply in the owner’s voice that asks for approval before any refund or credit.

Frequently Asked Questions about ticket-deflector

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I draft replies for customer complaints on WhatsApp and Instagram DMs?▼

You draft replies by pasting the complaint text from WhatsApp or Instagram DMs, which extracts customer details and issue metadata to generate an owner-voice response with approval guardrails for refunds.

Can I stage refund requests for approval without authorizing payments automatically?▼

Yes, refund requests are staged for explicit approval before any financial action, ensuring the owner reviews and authorizes all credits or compensation before they are issued.

How do I handle Brazilian customer complaints when payment or dispute references are incomplete?▼

The Skill avoids fabricating order or payment status when evidence is incomplete, instead drafting an owner-voice response that acknowledges the missing context and asks the customer for clarification.

Does this approach work with email threads and support tickets, or only social media messages?▼

It works across pasted WhatsApp text, Instagram DM transcripts, email threads, and support tickets, extracting customer details and issue metadata from any of these pasted text formats.

How do I incorporate CRM contact history and payment records into complaint responses?▼

You provide available CRM contact history and payment or dispute records as context alongside the complaint, and the Skill uses that evidence to draft an accurate, evidence-based reply.

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