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acaprino
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reply-to-customer-review

Analyze customer review sentiment and craft on-brand responses.

6|2|Updated Jan 6, 2026
Search Tags:#ecommerce#reviews#brand-tone#sentiment-analysis#customer-service#hospitality#reply-to-review
One-click install
npx skills add https://github.com/acaprino/claude-code-daodan --skill reply-to-customer-review
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: reply-to-customer-review
Source: https://github.com/acaprino/claude-code-daodan/tree/main/plugins/digital-marketing/skills/reply-to-customer-review
Command: npx skills add https://github.com/acaprino/claude-code-daodan --skill reply-to-customer-review

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

Generate fast, professional, on-brand replies to customer reviews by analyzing tone and sentiment.

Core Features & Use Cases

  • Sentiment analysis to tailor tone and severity.
  • Sector-aware responses for hospitality and ecommerce reviews.
  • Brand-aware sign-offs and language controls.
  • Optional invocation via /reply-to-customer-review.

Quick Start

Paste a review or invoke /reply-to-customer-review to generate a reply.

Frequently Asked Questions about reply-to-customer-review

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I generate on-brand responses to customer reviews?▼

Generate on-brand responses by pasting a customer review or invoking /reply-to-customer-review. The Skill analyzes sentiment and tailors empathetic replies to match your brand tone across hospitality and ecommerce platforms.

Can I reply to hospitality and ecommerce reviews on platforms like Airbnb and Amazon?▼

Yes, you can reply to hospitality and ecommerce reviews across Airbnb, Booking, Tripadvisor, Amazon, App Store, and Trustpilot. The Skill adapts its tone by sector to ensure sector-aware responses.

How does sentiment analysis work for customer service replies?▼

Sentiment analysis evaluates review tone and severity to tailor the reply accordingly. This ensures responses match the emotional context of the customer feedback for more empathetic communication.

What's the best way to customize brand tone for review replies?▼

Customize brand tone using built-in language controls and brand-aware sign-offs. The Skill adjusts its output to maintain consistent brand voice across all generated review responses.

Do I need any specific tools or dependencies to craft review replies?▼

No dependencies are required to craft review replies. Simply paste the review text or use the /reply-to-customer-review invocation to generate fast, professional responses.

Are there limitations when adapting tone for different review sectors?▼

Tone adaptation is optimized for hospitality and ecommerce sectors. While the Skill supports major platforms like Trustpilot and App Store, highly specialized industry reviews outside these categories may require manual tone adjustments.

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