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review-responder

Generate brand-aligned responses and triage urgent customer reviews across platforms.

364|53|Updated May 9, 2026
Search Tags:#sentiment analysis#reviews#customer feedback#reputation management#response drafting#hospitality
One-click install
npx skills add https://github.com/cosmicstack-labs/mercury-agent-skills --skill review-responder-cosmicstack-labs
Or copy as Structured Prompt for Agent▼
Please help me install this Agent Skill.
Skill: review-responder
Source: https://github.com/cosmicstack-labs/mercury-agent-skills/tree/main/categories/shop-restaurant/review-responder
Command: npx skills add https://github.com/cosmicstack-labs/mercury-agent-skills --skill review-responder-cosmicstack-labs

SYSTEM DOCUMENTATION & REQUIREMENTS

What problem does it solve?

This Skill helps shop and restaurant teams monitor customer reviews across major platforms and produce timely, brand-aligned responses that protect reputation and reduce churn from unhappy customers.

Core Features & Use Cases

  • Multi-platform review triage: Classifies reviews by rating and urgency (crisis/critical/mixed/positive) to prioritize what needs attention first.
  • Personalized response drafting: Generates structured replies that acknowledge specifics, apologize when needed, and move negative conversations offline.
  • Reputation trend reporting: Summarizes sentiment over time with common themes and operational recommendations for internal follow-up.

Quick Start

Tell the skill which platforms you use and ask it to draft responses and a sentiment trend report for your most recent reviews.

Frequently Asked Questions about review-responder

High-intent search queries and answers about installing and using this skill.

FAQPage Schema
How do I draft responses to customer reviews across multiple platforms like Google and Yelp?▼

Drafting customer review responses across Google and Yelp requires classifying feedback by urgency and sentiment to generate structured, brand-aligned replies that acknowledge specifics and move negative conversations offline.

What is the best way to manage reputation and triage critical negative feedback for restaurants?▼

Reputation management for restaurants involves sentiment-based prioritization to triage critical negative feedback, categorizing reviews into crisis, critical, mixed, or positive tiers to address urgent issues first.

Can I generate a sentiment trend report from customer reviews and reservation platforms?▼

Generating a sentiment trend report from customer reviews and reservation platforms summarizes feedback themes over time, providing operational recommendations and internal escalation summaries for follow-up.

Does this review response approach support hospitality workflows for delivery and TripAdvisor reviews?▼

This review response approach supports hospitality workflows by monitoring delivery and TripAdvisor review sources, applying category-specific response templates with personalization hooks for various feedback types.

How do you handle mixed positive and negative reviews without alienating the customer?▼

Handling mixed reviews requires structured response templates with personalization hooks that acknowledge specific positive details while apologizing for shortcomings, attempting to retain the customer without sounding defensive.

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