returns-management

Automate return label generation by integrating carrier APIs like Shippo to create prepaid return labels with is_return:true, outputting PDF files and capturing tracking details for return visibility and reconciliation. This eliminates manual customer-service handling and reduces fraud.

Yes, you can build a self-service RMA portal for Shopify, WooCommerce, BigCommerce, or custom headless setups. Customers open return requests, select resolutions like refunds or exchanges, and receive prepaid return labels automatically through the portal.

Inspection-gated refund processing quarantines returned items for physical inspection before executing refunds or exchanges. Restocking fees are accounted for in cents, and refunds are only processed after receipt, ensuring accurate inventory and financial outcomes.

Handle inventory updates by using transactional multi-step database updates to manage quarantine versus restock quantities. This ensures inventory safety by separating received items pending inspection from available stock, preventing premature restocking.

Yes, server-side eligibility validation is required to determine if a return request meets your policy criteria before generating RMA numbers and prepaid labels. This prevents unauthorized returns and ensures only valid orders enter the returns workflow.

Notify customers and ops teams by triggering clear notification events throughout the returns workflow. When an RMA updates to label_issued or a refund processes after inspection, transactional alerts email customers their label URL and inform ops teams.